No — you can only cancel here on our website in My Account. The cancel option isn't available in the NOW app. You can only cancel a Sports Day Membership that has been bought in the last 14 days and not activated. Just select the Get in touch button on this page. This is most likely because you have more than one NOW account. Find out more about how to check what accounts you hold.
Signing in will help us to help you more efficiently. Once we've taken the payment for your final bill, we'll automatically stop taking any more Direct Debits from your account. If you pay by Monthly Payment Plan we won't take any further payments from your account once your account has been closed.
We'll send you a final bill and tell you on this how you can pay. Ask the BT Community. Contact us. What you'll have to pay depends on when and why you're leaving. If you want to leave BT during your initial month minimum term, you'll be charged an early termination fee. How much you'll be charged depends on how long you have left to run on your contract and BT requires 30 days' notice to cancel your contract.
If you're leaving BT outside of your minimum term, there are no cancellation charges to worry about. If you are switching to another broadband provider, they will tell BT that you're leaving and a day notice period will apply. Cancellation charges also do not apply if you're leaving within your initial day cooling-off period or because your broadband speed has been consistently slower than the guaranteed minimum.
You're going to have to tell your broadband provider if you're moving home. BT asks that you provide at two weeks' notice so they can get things ready at your new place. The good news is that there's no need to set up a new Direct Debit and you'll be able to continue on your current contract with the same account. If you're staying in the same telephone exchange area, you'll probably be able to keep your phone number, too. You sign in with your BT ID, which is usually your email address and the password you created.
My BT allows you to view your bills, check your usage, change your personal details and to upgrade your package should you want to add a calling plan, BT TV, BT Sport or anything else that BT has to offer. There's also all sorts of help and support on there, so hopefully any questions you have for BT will be answered without you having to call customer services. Yes, a discount is applied to your bill for the first 24 months of your contract.
After this minimum term, the monthly cost of your broadband will go up. If you pay by Whole Bill Direct Debit, the full amount will be taken as usual and you won't have to cancel the Direct Debit. If you pay by Monthly Payment Plan, you'll find details on how to pay included in your final bill. If you don't pay by Direct Debit, you can pay as you usually do. BT will pay you back any money it owes you within 14 days of you leaving. It will do this via your last payment method, whether that's by Direct Debit, debit card or cheque.
If there's a one-off charge to pay for delivery of your equipment or installation, you can choose to pay this when you first sign up online, or to have this added to your first bill. We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies. You should check the terms and conditions of your contract to find out what your cancellation rights are. If none of these apply, you probably can't cancel the contract without having to pay a fee - contact the company or check your terms and conditions for details.
Your legal right to cancel the contract for free depends on whether you signed up over the phone, in person, or online. You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. If you post a letter or send an email asking to cancel within the cooling-off period, the contract will be cancelled from the date you post the letter.
It's worth asking anyway - they might let you cancel if you're confident and ask for a 'goodwill gesture'. You have the legal right to cancel the contract within those 30 days without having to pay a fee. Contact your supplier and give them your results from the speed checker - they have 1 month to fix the problem.
If you have a deal that includes your TV, mobile or home phone you can switch them at the same time without paying a fee. You can try asking for a discount if your broadband is faster than the MGALS, but slower than you were told it would be.
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