Best Answer. Ghost Chili. See spiceworks privacy policy, it is safe for network. View this "Best Answer" in the replies below ». This topic was created during version 5. The latest version is 7.
Billdozer Nov 16, at UTC. Help Desk For the role of Help Desk tickets and such, OTRS is the best solution on the market, it covers all things ITIL and really have and edge on corporative environments, with a good integration with other services.
It doesn't have the same policies Spiceworks have regarding information about your IT Inventory. Plus with the ITSM plugin you can also manage services you know service orders for maintenance Another big player is GLPI that still have some improvements to do on the GUI, but their most interesting feature is the seamless integration with OCS-Inventory which brings me to the next topic It needs some plugins to give you reports about software licenses.
Since I was searching for a "Jack of all trades" Spiceworks presented the right flavor. The two only downsides that still keeps me from mass deploying it on all my customers:.
You do have better options on the market for specific roles, but considering the overall features Spiceworks still have the edge. I like SW a lot, and use it on my home network as well as at work for some inventory features. We have Track-It, which takes care of our helpdesk needs. I would like to have SW handle all of our network monitoring, but it seems to be slow in that area. We need something that will report in as close to real-time as possible, and for Linux and Windsows systems, and various network devices switches, firewalls, spam filters, etc.
SW seems to cycle through the network, but at a slow rate. Or am I the only one experiencing that? To continue this discussion, please ask a new question. Spiceworks Help Desk. The help desk software for IT. Track users' IT needs, easily, and with only the features you need. Learn More ». Get answers from your peers along with millions of IT pros who visit Spiceworks. Photo credit: Thomas Hawk. Best Answer. KostasDaras wrote: In the past i had used sysaid. Lansweeper PDQ Deploy SysAid Technologies 19 Followers Follow.
View this "Best Answer" in the replies below ». Verify your account to enable IT peers to see that you are a professional. Nothing is better or worse. Others are just different. You must decide what features you need.
KostasDaras This person is a verified professional. Ghost Chili. Maybe you, personally, are somehow immune to our tribal nature. If so, hey, that's fantastic! But without becoming deeply immersed in that selfsame community, it's unlikely that any outside would be able to determine your individual objectivity, and it is dangerous to presume objectivity when tribalism is historically far more common.
Jason re: "I have ran spiceworks with no internet connection essentially "turning off" the Spiceworks servers and it continues to function. The people who ask you about Spiceworks and what's happening obviously don't want to ask themselves otherwise they'd be here asking. I wish this thread didn't start over a long weekend, as it gives time for things to get crazy before any official response can happen.
SO far the thread has been reasonable. I am personally much more dependent on the Spiceworks community than any piece of software or other service that they provide. We pay for help desk software from another vendor whose name also starts with "S".
I trust that Trevor has more and better sources than I do. He speaks with wisdom, but not a crystal ball. I never followed his lead on Maxta for example, though we don't know if the Maxta product technology is truly dead, or just mostly dead.
Heck, Violin seems to be back No, it's not. I can think of several memorable ones over the years. But in each of those incidents I say the issue being driven by nervous end users. This is different. The nervous end users are only a part of the story here. The bigger driver is the absolute flood of people reaching out to me from sources other than end users.
Look, we've all seen these topics come and go. And for the most part, I have ignored all of that over the years. But I have now a significant double digit number of separate individuals whom I would classify as "not end users" who have reached out to me about this. Now, again, normally, I'd be pretty skeptical of people asking after rumours, but a couple of things are colliding here. Secondly, the inquiries by end users really started picking up about a week ago. Now, until this thread, I don think I've really engaged on this topic for ages, so it wasn't me spreading doom and gloom.
The Mango Lassi crowd are no more publicly dour about Spiceworks' prospects than usual, and I see no interest in Spiceworks' market share from any other players. And that makes it worth asking hard questions, even knowing that it drags me back into the soap opera. But yes, the end users who ask me don't want to get on here and ask themsevles. Generally, the ones who are asking me are individuals or orgnaizations I introduced to Spiceworks way back when.
They know I covered the company and product, and they not irrationally think I might have some behind the scenes knowledge or info. Asking the question publicly seems like an entirely rational way to address all the various concerns and questions. It gives the company the opportunity to say something like "hell no, we're doing great, look at the gigantic bags of money we have, we'll be here forever". Or not. As they fit. But yeah, I'd say that this particular round of "is the ship sinking" feels pretty different than previous ones.
And, just so we're clear, I am emphatically not saying anything along the lines of "I know for sure Spiceworks is doomed". There could be all sorts of reasons for the above. Spiceworks could be just fine and someone that is beyond my skills to indentify is trying to thwart them.
Spiceworks could be experiencing a bit of a rocky period, but will come out swinging with a new round of funding. Everything could be hunky-dory, and this is a bizarre artifact of the internet and the telephone game.
But A Spiceworks themselves deserve to know what's making the rounds, and to respond to this. The very fact that Spiceworks has gone through so many of these threads of the years means that another one is unlikely to affect Spiceworks in any meaningful manner.
But the issues are important, and they deserve to be addressed. As the years wore on, however, it became clear that the tech wasn't enough. Our industry is littered with the corpses of various startups, and I have personally enjoyed - and even endorsed - more than a few who didn't make it. The issue is rarely tech. The issue is almost always people.
As for my sources, I wish I could say that I have "better" sources than someone else. I have a diversity of sources here, but I don't have, for example, an exec in my back pocket telling me all is lost.
If I did, I'd simply have written an article about it so that users could be warned, and thought no more of it. Instead, the list of sources are somewhere between "I pretty sure I could write an article about this and not get sued into a crater" and "this is a fact". Because I don't have a crystal ball. Because the best I can do is assemble data points and extrapolate. And because, years ago, I talked about how cool Spiceworks was, right alongside Maxta, Scale Computing, and many others.
If Spiceworks does end up pulling a Maxta, I'd prefer that the folks I introduced to them be forewarned as much as possible. I'm always amazed at the loyalty borderline hostility that crops up whenever anyone questions the status of the Spiceworks application.
Removing the emotion, the facts in evidence are pretty clear. If you looked up a project on Github and it said, "Last update ," you'd call that projected dead - and rightly so. Spiceworks does what it does. And that's all it's ever going to do. If you can live with that, then there's a happy ending for you. If you can't live with its current limitations slow, error-prone, unreliable , then your decision to move on is already made.
Again, no need for conflict. Spiceworks is a company, not your BFF. All the functionality of the Spiceworks IT help desk is available on its smartphone app. Some users report the smartphone app is a bit text-heavy in its design, and the push notifications can be spotty, but it will still get the job done when your techs are out in the field. You can increase your help desk's capabilities with apps and plug-ins from the Spiceworks app center. This is the beauty of having a large user community consisting of IT professionals: They know the features they need and can create the apps for them.
All apps are free and require just a single click to install. The Spiceworks community is responsible for quality control, so you'll need to look closely at the documentation and ratings for each app before installation. The lack of direct support from Spiceworks beyond email will likely be a bit daunting for IT novices, but for experienced professionals, Spiceworks offers a wide degree of flexibility in managing all aspects of your hardware, software, and network.
Spiceworks IT help desk intentionally sticks to the basics: allowing users to submit support tickets that are subsequently managed by your IT department.
There are a lot of things it doesn't do, however, unless you get add-ons and plug-ins. Some of the missing features include remote support, advanced reporting, and process management. But Spiceworks is completely free, so it could be worth your while to give it a shot, depending on your specific needs. Spiceworks is barebones help desk software, so it is more suited to smaller businesses or those with less robust IT support requirements.
If your organization wants a full-fledged service desk solution that incorporates ITIL principles, Spiceworks will not meet your needs. Spiceworks is free for everyone from personal users to enterprise operations. Direct customer support is limited to email. Additional information and resources can be found in the comprehensive Spiceworks forum for users, training videos and webinars, an extensive knowledge base, and local SpiceCorps user meetups.
If you need IT help desk software that sticks to routing and managing support requests, Spiceworks could be just what you're looking for. It doesn't offer all the bells and whistles of full-fledged service desk software, but the tradeoff is that it's completely free. The Motley Fool has a Disclosure Policy. The Motley Fool. About The Blueprint. Review Methodology. Advertiser Disclosure We may receive compensation from some partners and advertisers whose products appear here.
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